VideoProc Converter AI Sales FAQ

1. Get the latest Full Version download link and license code by email instantly.
2. Remove the limitation from the trial version and use all features.
3. Get completely free update to enjoy any major or minor improvement.
4. Free technical support via e-mail, guaranteed reply within 24-hours.
5. Worry-free money-back guarantee in 30 days.

We accept Visa/MasterCard, JCB, American Express, Discover, Sofort Banking, Direct Debit, iDEAL, Bank/Wire transfer, Carte Bleue, Giropay, Alipay, WeChat Pay, Konbini, etc. You can pay in USD, EUR, GBP, AUD, etc. with your preferred payment method.

Yes, it is 100% secure to buy product via videoproc.com. It has enabled HTTPs and uses SSL encryption to protect your security on the site. In addition, we utilize world-leading e-platform to process all payment which is PCI Level 1 certified and ISAE 3402 / SSAE 18 compliant with BBB A+ accreditation.

Once you complete the online order, you were supposed to receive an email with the order information and license code from 2Checkout (Verifone)- our international reseller, online shop and payment processor. Please allow a few minutes for the auto-generated license message to reach your inbox. Check the spam folder if you could not find the license retrieval email. However, there is possibility that your email service provider rejects emails from unknown senders. Please feel free to contact us if you do not get the email after 30 minutes.

Your payment may have failed to be processed during your first purchase or during a recurring transaction. Since the payment for VideoProc Converter AI is processed by 2Checkout, we suggest that you contact 2Checkout for direct help.

Email: pay@2checkout.com
Telephone: +31 88 000 0008 (International), +1 (650) 963-5701 (USA/CA)

Yes, you can. In this case, please uninstall the wrong product first. Then email us with your order information and the right product you want. We will exchange the right one for you.

Yes, of course you can. The subscription gives you access to the fully licensed VideoProc products, priority technique support and unlimited software updates either for 3 months or 1 year depending on your subscription period. An email notification will be sent to you 7 days prior to the end of the subscription. You can allow the auto renewal. Or you can log in to your 2Checkout account to cancel the subscription before the renewal date or at any time!

Yes, Digiarty Software offers discounts of all the products for approved schools, churches, government entities and charitable organizations! The more you buy, the more you save. If you are eligible for this, please contact us for the discount.

The default free version (trial) of VideoProc Converter AI gives you flexible ways to evaluate all features without cost. Generally, it allows you to edit and convert 5 minutes of each video/DVD for evaluation. Find the details here.

To register VideoProc Converter AI Full Version with a License Code purchased from our authorized stores, you'll get
- Either 3-Month/1-Year license that enables you to use full features and enjoy free update within the subscription period.
- Or Lifetime License that authorizes you to use full features with unlimited downloads of up-to-date version for lifetime without extra cost.

Occasionally, we sponsor license codes to our partners. By participating in such kind of campaign, you'll get
- 7-day Trial License that enables you to access VideoProc Converter AI full features for 7 days.
- Or Giveaway License (usually a fixed version) that works the same as the Full Version but won't support update.

The possible reasons might be:
1. Due to your email setting, the letter with license code went to Trash directly. Please check the folder there.
2. You provided invalid email address when you ordered the software.
3. Your email service provider rejects emails from unknown senders.
Please let us know by writing to sales@videoproc.com if you are under one of the last two situations.

After you place an order in our store, you will get the full License Code by email instantly.
Step 1: Download, install and run VideoProc Converter AI on your computer.
Step 2: Find "Register" button in the right corner. Hit it and it will pop up a register window.
Step 3: Enter your "Licensed Email" and the "Registration Code".
Step 4: Click "Activate".
Note:
"Licensed Email" refers to the email ID you used to place the order.
"License Code" can be found in the email sent by our payment processor 2Checkout.
If you are using a Giveaway License (usually a fixed version), you still need to enter a valid email ID to get licensed and use full features.
Alternatively, you may watch the guide on YouTube > https://www.youtube.com/watch?v=O5IaQSLyg-g

There are some reasons why your license not working:
1. It's one year license, and your subscription expired. Only the lifetime license has no time-limitation.
2. The license code and register email not match. Please register with the email that you used to place the order.
3. Typing errors. It's highly recommended to copy & paste code to avoid any typos. The correct format is as follows: DAXXX-XXXXX-XXXXX-XXXXX, which should be in capital letters with short dashes.
4. Internet connection. Please make sure you have proper Internet connection when registering VideoProc Converter AI.
5. Currently, we offer licenses for one computer or for 3-5 computers. If you exceed this number of activations, your registration will be rejected.

Yes. Firstly, please remove the license code manually by clicking the top right corner on the software interface; Secondly, uninstall the software from your old computer, and then download the version you purchased from our website or use the CD you bought to install it on your new one. Use the registration information you got before to activate.
Please contact us at support@videoproc.com for help if you cannot remove the license for computer crash or any other reasons.

If you lost your license code, please do not worry and feel free to contact us to request your original license. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc.

Error code 201-200: Register Error
VideoProc Converter AI is virus-free software under Windows/Mac. Your firewall may block the register process. Please add VideoProc Converter AI as trusted program or close your firewall.

Error code 221: Verification failed
The problem can be solved by installing VideoProc Converter AI using an admin account and then running the software as admin.

Error code 222: The license does not match your system
VideoProc Converter AI works under Windows and Mac system, please register the Windows version with the Windows license, and the Mac version with the Mac license.

Error code 400: Invalid license code
Please purchase VideoProc Converter AI from the official page. We do not license VideoProc Converter AI to a third party like eBay.

Error code 401, 402, 405: Register failed
Currently, we offer licenses for one computer or for 3-5 computers. If you exceed this number of activations, your registration will be rejected.

Error code 407: Invalid license code
This may happen if you use a time-limited full license code that has expired. Purchasing the 1-year subscription or Lifetime License can grant you long-term or permanent access to all features and free updates.

Digiarty Software, Inc. provides refunds within 30 days of product purchase. We'll hold the 30-day money-back guarantee if our products cannot normally work with error or bug and we cannot solve it within an acceptable period of time or provide a temporary solution. Sometimes the software doesn't work well due to improper operations. We strongly suggest you contact support@videoproc.com for help first with detailed problem description. One business day reply is guaranteed.
Please note we do not accept irrational or no reason refund.

1. You request a refund for no particular reason;
2. You request a refund by simply a "It does not work" or "I do not want it" reason and refuse to elaborate;
3. You request a refund for a feature we do not have/support. Digiarty products are sold as "try-before-you-buy" software.
We highly recommend you to verify the program's functions and make sure it works well on your computer before your purchase.

Once your refund is issued, the support team will confirm it within 24 hours. And it will take a little time to reach to your account due to some reasons like Holidays, Weekends. You can contact your bank or the credit card company to know more.
Note: Once your refund is issued, your license will be marked invalid. Please uninstall VideoProc Converter AI and remove it from your computer.

- If your operating system is 64-bit, your computer is relatively new and well-configured, and the graphics driver is newer than the version of September 2020 (i.e. CUDA version number 11.0), it's strongly recommended to opt for the 64-bit version (with AI features). This version is optimized for 64-bit systems and can deliver better performance.

- If your operating system is 64-bit, but the graphics driver is old (before September 2020) or you're using an integrated graphics card, consider updating your driver to the latest version. Alternatively, you can try our 32-bit software version (with AI features), which is also the older version of VideoProc Converter AI that is compatible with 64-bit. It is an option for older GPUs and graphic drivers.

- For 32-bit computers, it is advisable to download and use the 32-bit version of VideoProc Converter AI.

- Regardless of your system architecture, we recommend updating your graphics driver first. If you encounter issues with certain features while using the 64-bit version and didn't face them with older versions, you can try downloading and using the 32-bit version as an alternative. You can view more details on our Tech Specs page.

The file size of the Windows version is about 175MB, and the Mac version is about 80MB. It only takes you several seconds to finish the downloading. If you failed, check your network firstly, or contact the support team.
The installation is very easy. Click the downloaded file, follow the setup guide, and wait a few seconds. The installation will be competed automatically.

You can get the older versions without the AI features from the following link.
For Windows | For Mac

To make it fair to our purchased customers, free updates are offered only for our purchased/paid customers. And we hope you could understand this. You could enjoy any upgrade, major or minor, without any fee involved after you purchased our software.

Generally, we will upgrade our products regularly to improve our program's performance with advanced functions. To check if the version you have is the latest version, you can simply click the "check new version" button on the interface. It will lead you to the upgrade page and the latest version is free for purchased users to download. Furthermore, we are planning to add the function of checking auto-upgrade to all the products in the near future.